Refund Policy

  • The Eye Destination follows a strict no-refund policy.
  • Clients can exchange sunglasses or frames within 7 days of delivery, provided the products are unused and the original tags and packaging are intact.
  • Clients can cancel their purchase within 24 hours of placing the order. Cancellations after 24 hours will not be accepted unless initiated by The Eye Destination.
  • If an order is cancelled by The Eye Destination due to internal reasons, a full refund will be issued, along with the reason for the cancellation.
  • If the client selects a product priced lower than the original purchase, the price difference will not be refunded.
  • A credit note will be issued for the difference amount.
  • If the client does not like any other product at the time of exchange, a credit note will be provided for the full amount.
  • Credit notes do not have an expiry period.
  • All returns and store credits are subject to a detailed quality check of the returned products by the The Eye Destination team.